More often than not, deliveries make it to your location without a problem. However, if they do, we ask that you thoroughly inspect your packages following a few guidelines. Note that any type of damage will require photos submitted to [email protected] within 48 hours of receipt to process your return/exchange.
Pre-Delivery: If you are not there to sign-for or inspect the delivery, and authorize the freight company to leave the order without a signature (by leaving a note, etc.), theoutdoorstore.co cannot be held liable for any damages or missing pieces.
Upon Delivery: When it arrives, ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you are supposed to have received. Note any missing pieces on the delivery receipt before you sign. Example: “Only Received 3 of 4 pieces.” Call us at (877) 554-8411 immediately to let us know you are missing pallets/pieces. We will coordinate with the carrier to locate the missing items or replace them.
Immediately inspect for any visible damages like crumpled box corners, holes/punctures, or broken pallets (which are typical signs of internal damage). Even one small hole or box tear is worth notating. Note any damages to the packaging or contents on the delivery receipt by specifically writing the word “Damaged”. If you see major signs of Damage to your order, refuse the delivery. Please let us know if you refuse a delivery, providing photo evidence is helpful to our claims process.
If there is no visible external damage, please sign for and accept your freight. Signing your delivery receipt without noting any damages legally states that you have received your items in good condition. Note that drivers will not wait for you to inspect for concealed damage.
Upon accepting your order, open and inspect your package for CONCEALED DAMAGE. You have 48 hours to email us damage photos at [email protected]. You may call us at (877) 554-8411 to report any concealed damage, only after we have received the corresponding photos. Please have your order number ready.