It is a proprietary engineering combination featuring draft control for heat regulation, direct heat channel distribution, ceramic briquette trays to eliminate cold spots, zone dividers for multi-temperature cooking, and heavy 3/8″ hexagonal grates that maximize food contact.

Hexagonal grates offer flat, thick surface contact points compared to round bars. This design conducts heat directly into your food much faster, producing restaurant-quality sear marks and more consistent internal temperatures.

We ship; installation is handled by your contractor. Built-in models require a licensed gas fitter. We can supply the spec sheets your installer will ask for.

Coverage differs by component — burners, grates and the housing each carry their own terms. Full warranty documentation is linked on every product page.

Large items like built-in grills, refrigeration, and pizza ovens ship via standard curbside freight delivery with liftgate service. The freight carrier will call you to schedule a delivery appointment. An adult must be present at delivery to inspect the shipment for any visible damage before signing the delivery receipt. We accept returns on unused, uninstalled items in their original packaging within 30 days of delivery. Because these are large freight items, please note that return shipping costs and a restocking fee may apply. Custom or built-to-order items are non-returnable. You can learn more about our Shipping guidelines here.

We accept returns on unused, uninstalled items in their original packaging within 30 days of delivery. Because these are large freight items, please note that return shipping costs and a restocking fee may apply. Custom or built-to-order items are non-returnable. You can learn more about our return policy here.